A British couple are battling for compensation with Thompson Cruises after being left seriously ill when a ‘mystery illness’ struck the duo whilst on board a Caribbean cruise.
Stephen Gray and Christine Gould, from Rubery, Birmingham, have found themselves in a year-long legal fight following their “holiday from hell” – which left both parties on IV drips following breathing difficulties, coughing fits and mobility issues.
The duo were left bed-bound on board the Thomson Celebration, unable to join planned excursions when the ship docked.
After visiting the on-board doctor, Mr Gray and Ms Gould were placed on IV drips and given oxygen to help with their breathing. At least 12 other passengers were reported to have been affected by respiratory and gastric illnesses during the same cruise.
Mr Gray said: “It is appalling that we ended up being placed on a drip on what was supposed to be a relaxing break.
“Our nightmare didn’t end when we left the ship either, as I was forced to take a week off work and Christine was also very ill.
“We have since been trying to get compensation for our holiday from hell. They have offered us just £400 for a £6,500 holiday. It is a total insult.”
Both passengers said that the food they were served on board by Thomson staff was lukewarm, often left uncovered and that the use of alcohol gel, to prevent the spread of illness on the ship, was not enforced or monitored by staff.
A spokesman for Thomson Cruises said: “We are sorry to hear of Mr Gray and Ms Gould’s experience on-board Thomson Celebration. As this case is now subject to legal proceedings it would be inappropriate for us to comment further.”